Privacy Policy

Privacy Policy

Effective Date: 24 June 2026

RAM RENTALS, S.L. ("RAM Rentals", "we", "our" or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store and protect your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

1. Data Controller

RAM RENTALS, S.L.
CIF: B44613149
Av. Bulevar Alfonso Hohenlohe, Ed. Milla de Oro, Planta 1, Oficina 4, 29602 Marbella (Málaga), Spain.
Email: [email protected]

2. Personal Data We Collect

We may collect:

• Full name
• Email address
• Telephone number
• Postal address
• Nationality
• Passport, identity card or other identification details
• Reservation and booking information
• Property rental information
• Payment and billing information
• Communications with our team
• Website usage information
• IP address and technical browsing data
• Marketing preferences

3. Purposes of Processing

Your personal data may be processed for:

• Responding to enquiries and requests
• Managing bookings and reservations
• Executing and administering rental agreements
• Providing accommodation and property management services
• Guest registration and compliance with tourism, security and legal obligations
• Processing payments and issuing invoices
• Internal communication and operational management
• Communication within the RAM & 3SA Group regarding real estate, sales, maintenance and property management services
• Improving our website, services and customer experience
• Sending newsletters, promotional communications and updates where consent has been provided

4. Legal Basis

Processing is based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent provided by the data subject

5. Sharing of Personal Data

Personal data may be shared with:

• Companies within the RAM & 3SA Group
• Property owners where necessary for service provision
• Payment service providers
• IT, software and hosting providers
• Professional advisers
• Maintenance and operational suppliers
• Public authorities, law enforcement agencies and regulatory bodies where legally required

RAM RENTALS, S.L. does not sell personal data to third parties.

6. International Transfers

Where personal data is transferred outside the European Economic Area, appropriate safeguards will be implemented in accordance with GDPR requirements.

7. Data Retention

Personal data will be retained while the contractual, commercial or business relationship exists and thereafter for the periods required by applicable legislation, including tax, accounting, tourism, security and contractual obligations.

8. Data Subject Rights

You have the right to:

1. Access your personal data.
2. Request rectification of inaccurate information.
3. Request erasure of personal data.
4. Request restriction of processing.
5. Request data portability.
6. Object to processing.
7. Withdraw consent at any time.

Requests must be submitted in writing, signed by the data subject and accompanied by a copy of a valid identity document.

Requests may be sent to:

RAM RENTALS, S.L.
Av. Bulevar Alfonso Hohenlohe, Ed. Milla de Oro, Planta 1, Oficina 4, 29602 Marbella (Málaga), Spain.
Email: [email protected]

Requests for deletion or erasure will be assessed in accordance with applicable legislation. Certain personal data may be retained where required by legal, tax, accounting, contractual, anti-fraud, tourism, security or regulatory obligations.

9. Complaints

You may lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your personal data is not being processed in accordance with applicable law.

10. Security

RAM RENTALS, S.L. adopts appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

11. Cookies

Please refer to our Cookie Policy.

12. Changes to This Policy

RAM RENTALS, S.L. reserves the right to amend this Privacy Policy at any time. Updates will be published on this page.