Your flight touches down in Málaga, the sun is out and you’re ready to relax. But what happens next? Who’s meeting you? How do you get to your holiday residence? Where can you find a great dinner spot without booking weeks in advance?
That’s where we come in. At Rental Apartments Marbella (RAM), our concierge service is designed to manage the details to make your stay truly special. From airport arrivals to last-minute reservations, we ensure every aspect of your stay is handled with care, precision and local know-how.
Arrival without the guesswork
Stepping out of the airport into an unfamiliar place can be overwhelming. We offer pre-arranged transfers with trusted drivers who will meet you directly at arrivals and take you straight to your apartment. No queuing, no waiting around and no need to explain directions in a second language.
Prefer to drive? We can arrange car hire and have it waiting for you at the terminal, or even delivered to your door once you’re settled in.
Check-in made easy
Each arrival is carefully coordinated so that your check-in is smooth and stress-free. In many cases, a member of our team will meet you at the property to hand over keys and walk you through the apartment. For arrivals outside regular hours or at certain properties, we provide a secure self-check-in process, supported by clear instructions and immediate contact options should you need assistance. Either way, we’re on hand to make sure everything works as it should.
Your kitchen, your way
Arriving to a fully stocked fridge can make all the difference, especially if you’re travelling with children or arriving late. We offer tailored grocery deliveries so your apartment feels ready to live in, not just stay in. Want organic produce, local wine, gluten-free breakfast options, or a celebration cake waiting for you? Just ask. Our team will take care of it.
Local reservations, handled with insider knowledge
Marbella is packed with great restaurants, beach clubs, spas and golf courses, but not all of them are easy to book, especially in high season. We make reservations on your behalf, based on your preferences and our in-depth local knowledge. We can also suggest places you won’t find in guidebooks, spots that are worth knowing, not just popular.
Planning a special dinner, a birthday surprise, or a fitness training session in the comfort of your own home? We’ll arrange it, confirm it and follow up to make sure it’s exactly what you expected.
More than a one-off clean
Whether you’re staying for a weekend or a few months, the property will be cleaned before you arrive to a high standard. If you’d like mid-stay cleaning, additional linen changes, or help with laundry, just let us know. We work with a reliable local team that respects your privacy and schedule.
And if something breaks or needs attention, anything from a lightbulb to the washing machine, our maintenance team responds quickly. No waiting, no chasing.
Support in your language, from people who live here
We don’t outsource customer service or rely on automated responses. You’ll have a direct line to our local team by phone, WhatsApp or email throughout your stay. We speak several languages and we’re based nearby, so if something needs attention in person, we’re there.
Designed for longer stays and remote work
Many of our guests stay for several weeks, work remotely, or even relocate temporarily to Marbella. For these visitors, we offer additional concierge support, including workspace setup, regular cleaning schedules, parcel handling and help with everyday tasks like grocery restocks or dry cleaning. We can also assist with school and nursery research for families with young children.
Every stay, professionally supported
Our goal is simple: to go above and beyond to provide the kind of service that makes your holiday easier, smoother and more enjoyable. That means practical help, not lifestyle slogans. Clear communication, not generic promises. And local experience, not call-centre scripts.
We know what makes a stay in Marbella work well, and we’re here to deliver it, efficiently and with the flexibility to adapt to your needs.
To arrange concierge services for your upcoming visit, just let us know during the booking process or reach out to us ahead of your arrival.
